Forums & Knowledge Base/Support/Troubleshoot installation errors

"Soluto has encountered an unexpected error during initialization"

Maya Shoval
posted this on June 30, 2011 04:55 PM

To resolve this issue ("Soluto has encountered an unexpected error during initialization"), please go to the following folder and rename the Soluto folder to Soluto-old:

 

Windows Vista/7:

C:\ProgramData\Soluto\

 programdata.PNG

Windows XP:

C:\Documents and Settings\All Users\Application Data\Soluto\

appdata1.png


Please note that if you're operating system is in a different language then English, the folder names might be in your native language.  

 

The folders might be hidden, if you're unable to locate please enable hidden files:

For Windows XP: Open My Computer, go to Tools - Folder Options - View - select "Show hidden files and folders".

For Windows Vista /7: Open Computer, go to Organize - Folder and search options - View - select "Show hidden files. folders, and drives".

 hidden.PNG

 

To rename you can hit F2 or right click the folder name - Rename:

rename.png

 

After you’ve renamed the folder try installing again.

 

If you run into problems, please email us at support@soluto.com.

 

Comments

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Stephan Swanepoel

I was just to email you guys regarding this... this should be lesson for me search faq's! Thanks! :D Keep up the OSSIM job.

January 07, 2012 08:22 AM
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Maya Shoval
Soluto Support

Glad we could help Stephan :)

January 08, 2012 09:59 AM
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Kurt Linden

Thanks for the good information; it did help me too.

Kurt

March 19, 2012 10:47 PM
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marco

thanks for the information

marco

April 20, 2012 09:46 PM
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Luis Mora

Hi Maya, I have installed Soluto yesterday; I was expecting that my pc will run faster; but the result is that the pc is very slow. On the other hand, is probable that I have removed some necessary files during the installation and answering the suggention of Soluto about remove or not some installed software. I recognize that I cuold maked mistakes removing wronly some files and I am not a techical person; this the reason because I am very sad for the aobtained results.

Is there any way to back to the status befor the installation? If so, I will very happy and will begin the steps of installation in orther to delete only the files recommended by Soluto. If my english is not clear, I am sorry because I am spanish speaker.

Thans a lot and kind regards.

Luis Mora

 

July 13, 2012 03:59 PM
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Maya Shoval
Soluto Support

Hello Luis, this is an unrelated topic, next time it's better to submit a support request, or start a new thread. You can return items back to boot, or enable browser add-ons by going to your "Removed apps" section under "Background apps", locate the app and click "in boot". The browser add-ons are in the blue box in the "Internet" section. 

You can also undo all changes by opening the old local desktop app: right click the Soluto tray icon --> advanced --> open old desktop app. Go to "Chop boot", hover over the "Removed apps" section and click "Undo all".

Maya

July 13, 2012 05:40 PM
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Algimkvedaras

Hello Maya, Thanks for your help. The program works perfectly.

 

Algimkvedaras

September 12, 2012 02:23 PM
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Taz Cat

Doens't work for me...  I still get a message "This is embarrassing, we encountered an error, bla-bla-bla..."  Error code is #1437.

November 15, 2012 03:49 PM
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Maya Shoval
Soluto Support

@Taz - you're suffering from a different issue. Please try to run an in-place upgrade to repair Soluto's installation (run our installer). If the issue persists, please send us the local data from your PC to support@soluto.com (how-to send log files).

Maya

November 18, 2012 06:18 PM