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Windows Error Reporting is disabled after installing Soluto - is this an error?

Maya Shoval
posted this on July 19, 2011, 7:07 AM

Windows Error Reporting is disabled after installing Soluto - is this an error? No, it's not.

Soluto's Crash Healing feature replaces the old Windows Error Reporting mechanism, so instead of seeing the not-so user friendly Windows error message you'll see a Soluto Crash angel:

                       crashangel.PNG    ituneserror.jpg


As only one crash handler is needed the Windows Error Reporting is disabled. You"ll see its greyed-out and a Windows warning stating that "Some features are controlled by Group Policy".


If you'd like to continue using the Windows Error Reporting simply right click on the Soluto tray icon --> Advanced --> un-tick "Enable Soluto Crash Handler":


This action will revert the Windows Error Reporting settings as well.



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Nick Harrison

You say that "only one crash handler is needed'' so does that mean that Soluto hands these crash reports onto the Microsoft system ?

I never really gave it much though before as I didn't really believe that MS paid any attention to these things until I read this

August 3, 2012, 6:06 PM
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Maya Shoval
Soluto Support

Hi Nick, not at the moment, but we do plan to pass the crash data through. 

August 5, 2012, 5:33 AM
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John Townsend

Can you let us know when you do start passiing it throught, in total, I always send errors to MS including additional information, as needed.


August 18, 2012, 7:40 AM
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disabling (or replacing) the microsoft windows error reporting crash handler per default is not acceptable.
as long as the pass-through to microsoft is not implemented, yet: please change the default value to OFF.

September 23, 2012, 8:30 AM
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Maya Shoval
Soluto Support

Appreciate your feedback Fizzy. At the moment we're not going to pursue it, you can always disable the crash handler and keep using Microsoft's one. 

September 23, 2012, 9:41 AM
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Russell Ridgeway

Uninstalled for this

April 12, 2013, 8:05 PM
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Mario Gonzales

well now that I have uninstall your awful software I can't change this setting to back ON - you have locked it out with some sort of group policy change!

your UNINSTALL should return my system to the state it was before you mangled it up!


May 6, 2013, 5:43 PM
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Mario Gonzales

quickest way I found out how to disable what soluto has done after you uninstall soluto is


run gpedit.msc from command line (with admin rights)

right click on local computer policy

click both disable buttons

click apply

click ok


A normal home user really should not have group policies in effect.


What soluto does and then does not UNDO after you remove the software is SHAMEFUL!

May 6, 2013, 6:27 PM
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Maya Shoval
Soluto Support

Hello Mario, we're very sorry to hear that. The uninstall returns the settings back, sometimes it takes a reboot for the change to revert back, but it should get everything back to the way it was. We'll run additional tests to make sure there isn't a bug that might prevent the setting change. 

May 9, 2013, 10:11 AM
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Nicolai Winther Hjorth

I disabled Soluto Crash handling, rebooted 3 times - but error reporting is still disabled. I even tried uninstalling Soluto and Error Reporting is still disabled. 

I can not enable it in Group Policy. I did of course reboot more than once between each step. Seriously re-considering using Soluto :)

June 23, 2013, 11:55 PM
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Maya Shoval
Soluto Support

Sorry to hear that Nicolai, you can follow the steps in this thread to manually edit the registry keys:

June 24, 2013, 3:36 AM
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hey guys, can anyone tell me how to delete soluto's account???? thanks

September 24, 2015, 12:34 AM