Forums & Knowledge Base/Support/Troubleshoot installation errors

Error #73102 "Cannot complete installation"

Maya Shoval
posted this on August 02, 2011 03:21 PM

If you receive error number #73102 during installation, it indicates that your PC did not pass a prerequisite test. 

 

73102.PNG

Cannot complete installation. Something prevents us from installing Soluto on this PC. Sorry. 

 

In most cases it means you are running KACE Kbox, which Soluto is not compatible with. It is not recommended to install Soluto while running Kbox at the same time.

 

Comments

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Anders Christensen

Is a solution planned for this problem?

August 01, 2012 11:11 AM
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Maya Shoval
Soluto Support

Sorry Andres, but not in the near future.

August 01, 2012 11:41 AM
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Steev Jones

Hi, I am getting the same error every time I try to install. As far as I am aware, I am not using KACE (but how would I tell?)

Any other reasons why it won't install?

November 28, 2012 11:53 AM
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Steev Jones

Please ignore my last comment. I tried to reinstall (for the fourth time) and it told me I had already installed. I started the program and it seems to run fine (which is a little worrying in itself as it never told me it had completed at any time). But anyway.... :)

November 28, 2012 11:57 AM
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Maya Shoval
Soluto Support

Steev - we'd like to take a closer look, can you email us the installation logs to support@soluto.com? follow our how-to guide: how-to send log files. Thanks.

November 28, 2012 12:03 PM