asked this on December 5, 2011, 4:44 PM
Does your "frustration level" report or takes into account the BSoD that users might experience?
Not yet, but we are starting to detect and gather BSOD information.
Also, please note that the frustration level is not fully functional just yet :)
OK, that sounds good !! ;)
About the "frustration level" can you give us an idea how does it work? It is just related to the software crashes that the user experience?
The frustration level takes into account the number of frustrations and crashes the PC experienced over the past 2 weeks, and will include the BSoD detection soon.
Can you please define "the number of frustrations the PC experienced"? I understand that a crash can be automatically detected and reported, but how do you detect, measure, and report the frustration in the mind of the client person?
Torben, I have just answered you here:
Support Software by Zendesk