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[Question] BSoD

Katuyci
asked this on December 05, 2011 04:44 PM

Does your "frustration level" report or takes into account the BSoD that users might experience?

 

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Maya Shoval
Soluto Support
Check Answer

Not yet, but we are starting to detect and gather BSOD information. 

Also, please note that the frustration level is not fully functional just yet :)

December 05, 2011 05:43 PM
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Katuyci

OK, that sounds good !! ;)

About the "frustration level" can you give us an idea how does it work? It is just related to the software crashes that the user experience?

December 05, 2011 05:46 PM
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Maya Shoval
Soluto Support
Check Answer

The frustration level takes into account the number of frustrations and crashes the PC experienced over the past 2 weeks, and will include the BSoD detection soon. 

frustration-level.JPG

Maya

December 06, 2011 11:24 AM
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Torben Gundtofte-Bruun

Can you please define "the number of frustrations the PC experienced"? I understand that a crash can be automatically detected and reported, but how do you detect, measure, and report the frustration in the mind of the client person?

December 16, 2011 11:53 AM
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Maya Shoval
Soluto Support

Torben, I have just answered you here:

https://support.soluto.com/entries/20776528

December 16, 2011 12:58 PM