Forums & Knowledge Base/How to use Soluto?/How Do I...?

How do I see frustrations such as crashes and non-responsive apps?

Maya Shoval
posted this on December 13, 2011 12:13 AM

Click on one of the PCs you are helping with and then click on Frustrations (marked in orange). 

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You will see a list of recent frustrations and crashes.
You’ll see a timeline with the different frustration events. When you click on one of the circles on the timeline, you'll see specific info about when a problem occurred and what might have caused it:


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To view more details about a specific frustration, click the Orange or Red dot in the time-line:

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Via Soluto's desktop agent, you can also right click the Soluto tray icon and click "My PC Just Frustrated Me" to report a frustration to your supporter via the web application.

 

Comments

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Torben Gundtofte-Bruun

1) In the example given, how does Soluto know that Doreen is frustrated with those items?

2) What must Doreen do to record her frustration?

December 16, 2011 10:58 AM
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Maya Shoval
Soluto Support

Hi Torben, 

Well, that's what Soluto does - it identifies when the user is frustrated by an application, for example, the app becomes unresponsive for more than 5 seconds.

I have updated the article to show more details of the frustrations. 

Maya

December 16, 2011 12:56 PM
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Torben Gundtofte-Bruun

Aha! So you're tracking the system's processes and from that you deduce "this probably annoyed the user" and that is what you are logging. Makes sense!

Does the user actively have to click "My PC Just Frustrated Me" to report this frustration? If they don't, I'll probably never know about it, right?

Having that manual user interaction in there is very likely to be one step too many for the kinds of users most helped with Soluto... can it be skipped, so that automatically identified frustrations are automatically reported to me.

December 16, 2011 01:02 PM
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Maya Shoval
Soluto Support

I've updated the text again - we actively monitor the PC, and the user can *also* manually report a frustration when that happens. 

In the future we plan to add person to person interactions. 

December 16, 2011 01:11 PM
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Axim Technology Solutions

I am not able to open the frustrations by clicking on the orange dot.  Also.. how do I 'resolve' a frustration?  Please help.  Thanks! 

March 26, 2012 06:43 PM
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Maya Shoval
Soluto Support

Hi there, I've replied to your support request on the matter. There's currently no option to "resolve" a frustration within Soluto and remove it from the list. 

Please note that some frustrations might not have additional data. 

March 28, 2012 10:26 AM
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Rob Powers

I suppose it's useful to know which application is causing the most frustration but then what do I do with that information?

April 19, 2013 04:53 AM
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Moose77

@Rob Powers: It appears you have "Stumped the Band"..... I was wanting to know the same thing....

June 08, 2013 11:06 PM
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Moose77

I've been thinking about the question that Rob Powers asked back on April 19, 2013 and there has not been a single answer; If a question like this (which I would GUESS is a simple one for the folks at Soluto) is ignored, what will happen if I have a serious issue and ask a question...will I be ignored too?

 

I'm going to uninstall Soluto based on this...it seems like a great idea, but if the team is not there for something simple, I don't trust them to be there IF a big issue occurs.

Best Wishes.

June 09, 2013 05:55 PM
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Maya Shoval
Soluto Support

@Moose - this is an FAQ, we don't monitor those quite often. If you check the "Questions" forums you'd see that each and every question received a prompt response. 

Frustrations are presented for your information - you can use the added information to troubleshoot the problem, or perhaps replace an app that keeps freezing. 

June 10, 2013 09:06 AM
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Neil B

Hi there, i have a annoying black window that comes up each time my computer is restarted. This windows stays for a while and i would like to know what causes this. can this program track and show me what program causes this?

October 18, 2013 11:16 AM
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Milo

Maya, this looks interesting, and it looks like Soluto is trying to get into the MSP realm a bit.  The frustrations is very cool, but the other users questions are good.  What do they do with the frustration?  Does it cause an alert and a notification to a tech?  Opens a ticket?  Can a frustration trigger an action that would then allow the system itself to "self-heal"?  It's one of the basics of a true RMM tool.  Just wondering.

Thanks!

November 18, 2013 07:48 AM