Click on one of the PCs you are helping with and then click on Frustrations (marked in orange).
You will see a list of recent frustrations and crashes. You’ll see a timeline with the different frustration events. When you click on one of the circles on the timeline, you'll see specific info about when a problem occurred and what might have caused it:
To view more details about a specific frustration, click the Orange or Red dot in the time-line:
Via Soluto's desktop agent, you can also right click the Soluto tray icon and click "My PC Just Frustrated Me" to report a frustration to your supporter via the web application.