Forums & Knowledge Base/Support/Questions, Problems?


Login page does not let me log in

Hans Hong
asked this on December 13, 2011, 4:45 PM does not allow you to log in. It asks for an access code, but I already have a beta account. All pages that point to have the same problem.



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It seems that they're making a huge upgrade/change to the website (my opinion) and everything looks reset.

I had the same problem as you but try the following:
- re-enter your beta/alpha access code;
- now in the new page to create a new account click in "I already have an account";
- enter your credential.

There you go!
Please note that nothing seems to be working at this time... 

December 13, 2011, 4:52 PM
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Hans Hong

Too bad my access code has been used up--or the access code page doesn't work either because it just asks for the access code again after I hit submit. Hum, guess we'll all wait it out!

December 13, 2011, 4:59 PM
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Hans Hong

Just got an email back from support saying they're working on the problem!

December 13, 2011, 5:00 PM
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Maya Shoval
Soluto Support

Yes we're on it! 

Sorry for the inconvenience, really appreciate your patience. 


December 13, 2011, 5:22 PM
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Bill Gebhards

I sued the work around and logged in but wanted to you to know about the problem.

December 14, 2011, 4:01 AM
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Dave Heywood

I can login on the desktop computer I signed up on but I can't get to the login on my laptop.

December 14, 2011, 5:40 AM
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Sverre Rakkenes
WebOn Operations Team

same problem, also I can not change details of 'people I help' in Chrome.. it just snaps back to the default page if I try to edit.. maybe same issue? 

December 14, 2011, 9:29 AM
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Maya Shoval
Soluto Support
Check Answer

Hi guys, we're publishing a fix soon, sorry for the wait. 

As a workaround please input the access code "batwoman" (you might need to do this twice in a row), than click the "I already have an account" link when prompted for registration.

@Sverre - different issue, also being addressed. thanks!

December 14, 2011, 10:51 AM
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