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Answered

"Some info is still flowing in from the PC" never goes away

Bruce Lang
asked this on January 09, 2012 08:54 PM

What should I do when the "Frustrations" status of the PC shows "Some info is still flowing in from the PC?"  All other items like, Apps, Background Apps, etc. seem to be working.  This PC has shown the status since installing Soluto.  That is, for a few weeks now.  I also know the computer has been shutdown and restarted many times.  Thank you.

 

Comments

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Ken Bannister

Me too please! this is showing up for somebody else's computer I added to my account. 

January 11, 2012 04:59 AM
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Adrian

Same here on my 2 supported laptops, but is OK on my main PC. I find generally that Soluto takes a long time to update the status of any changes. I assume it's running at a very low priority level so only uploads data to their server when the PC is idle for quite some time.

January 11, 2012 10:53 AM
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Maya Shoval
Soluto Support

Sorry about that, issue on our side (I just updated the known issues list with this), should be fixed soon. 

It actually means there are currently no frustrations for that user. 

Adrian - you are correct in your assumption, we do upload data when the PC is idle so we don't interfere. 

Regards, Maya

January 11, 2012 06:07 PM
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Ken Bannister

Thanks for your help Maya, my friend said his computer has indeed crashed (I suspect a video card issue) but again it just says "info still flowing" 

January 11, 2012 08:45 PM
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Maya Shoval
Soluto Support

Hi Ken - were these complete PC crashes or BSoD? those are not yet reported to Soluto (but soon will). 

January 12, 2012 10:27 AM
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Ken Bannister

Hi Maya, it's hard to tell because from what I was told the screen just freezes up and then the monitor shows "no input" but I believe that for a split second it shows the BSoD... thanks for the update. 

January 12, 2012 04:54 PM