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Setting up Skype with Soluto

Maya Shoval
posted this on January 16, 2012 03:59 PM

Skype lets you call other Skype users for free, no matter where they are in the world.

Not everyone knows how to install Skype and set up their own account, so why not help the people around you to get started with Skype?

With Soluto you can set up Skype for your family, friends and colleagues so they can get calling straightaway.

web_apps_Skype_set_it_up.PNG

If the people you help already have a Skype account, you can sign them in or out.

If they don’t, Soluto will help you to create a new account for them on the Skype website, remotely download and install the app on their PC and sign them in.   

web_apps_Skype_create_new_account.PNG

All you have to do is enter their Skype Name and password and click “Sign In”. Soluto will take care of the rest. Even if their PC is turned off, the Skype installation and sign-in will happen the next time the PC is back on. It’s that easy.

web_apps_Skype_sign_in.PNG

 

What happens if Skype’s not installed on their PC?

No problem, you can easily set up Skype for someone else.  With just one click you can remotely download and install Skype for someone you help and sign them in so they’re up and running. 

 

What if Skype is signed in with a different account?

If Skype is signed in with a different account you can sign out of that account and sign in with another Skype Name.


Will I have to remember all the Skype Names and passwords of the accounts I set up?

Once you sign into an existing Skype account or set up a new account, the Skype Name and password of that account will be securely stored on the supported PC. If you set up multiple Skype accounts on the same PC, it will only remember the Skype Name and password of the last account that you set up.

Skype names and passwords are never visible to anyone at Soluto and never stored on Soluto’s servers. 

Please note that the person you help will also receive an email from Soluto to let them know that you have signed them in or set up a new Skype account for them. They will be offered the chance to change their password for security reasons. If they choose to change their password you will need to ask them for their password again if they need you to sign them in again.


 

Comments

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Katuyci

Can you comment on what does a user need to have so we can actually see the configuration "screen"?

Right now, only one PC is showing the window although I now others have Skype installed.

January 25, 2012 06:35 PM
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Maya Shoval
Soluto Support

You need to have the latest version of Soluto installed (version 1.3.432.0). We've started pushing batches of background updates, so all of our users will have this ability soon. 

Maya

January 25, 2012 06:38 PM
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Joshua Clarke

Yeah, I don't see this feature yet either. Is it just a matter of time before the update gets pushed to everyone?

January 30, 2012 07:52 PM
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Maya Shoval
Soluto Support

Upgrade is currently in progress, about 75% of users have already been upgraded. Once you do, you'd see this feature appear in your PC view :)

Regards,
Maya 

January 31, 2012 10:35 AM
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kenny

OMG this is seriously SUPER!!! I love it! I love it!

 

-KenS

February 15, 2012 04:12 PM
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Maya Shoval
Soluto Support

Thanks Kenny! :)

February 15, 2012 04:19 PM
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Nir Hermelin

So this feature is wonderful, but its not doing anything for me.

There seems to be an option for signing my User Out, but when I click it just says "Sign out in progress" for ever. I've tried again and again.

Also, there is no option to upgrade the person's Skype version. They're using version 5.7 (which might be the reason for problems) but Any advice on how to handle this?

March 17, 2012 11:07 AM
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Daniel Voyles

What if Skype is already installed and in use? Why does Soluto still say Skype is not installed?

May 15, 2012 09:01 AM
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Maya Shoval
Soluto Support

Hi Daniel, can you please include a screenshot or let us know with which PC this is happening? If Skype is installed and in use you should see the option to setup for a different user or sign out. 

@Nir - missed your comment, I checked our servers and saw that the sign out process did complete successfully. In regards to the upgrade, we do not currently allow upgrades as our testing showed they tend to fail on a large number of PCs. We're working to better the upgrade process, and allow it through Soluto's PC view. 

Maya

May 15, 2012 04:32 PM
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ying

two things:

1. Although I read your explanation twice, I really don't understand what is the purpose of this feature. BTW, I already have skype installed.

2. I tried signing in to skype but it keeps saying "sign in in progress"

May 26, 2012 10:41 AM
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Maya Shoval
Soluto Support

Hi Ying, consider managing your parent's PC and want to be able to call them via Skype - now you can install and configure their Skype account right from your own PC. I also checked our servers and it looks like the Skype sign in process completed successfully on your PC. 

Maya

May 28, 2012 03:42 PM
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Daniel Witkowski

I have the same problem as Ying. Skype is just continuously saying "sign in in progress".

June 08, 2012 12:35 AM
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Daniel Witkowski

Nevermind. It's fine now

June 08, 2012 12:49 AM
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Valentin Stanescu

Hi Maya, how nice to see your smiling face again! ;-)
First of all, I have to apologize  if this is not the right place to post, it IS a Skype-related query nevertheless.
The recommendation for Skype (in the Soluto desktop application) reads:
"If you often receive incoming Skype calls, Delay it. If you do not, Pause it."
It is  great to throw applications out from Startup, however this recommendation leaves me puzzled, and here's why:
I very rarely receive incoming Skype calls, I'm on Invisible status most of the time. However, I DO  often get people writing to me by using Skype Chat. What happens with those incoming texts when Skype is Paused? In other words, does Paused make me 'miss' chat text?
And having said  that: can it be that this recommendation text for Skype is incomplete and needs revising?
Many thanks in advance.
Kind regards,
Valentin

June 11, 2012 06:06 PM
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Maya Shoval
Soluto Support

Hi Valentin, thank you for sharing your feedback with us. Most people use (and know) Skype for their VoIP capabilities - basically making "phone" calls through the computer, over the internet. If you Pause Skype, it will not start in the background unless you manually start it, and therefore you will not receive chat messages. 

Hope that clears things up. 

Maya

June 11, 2012 07:12 PM
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Valentin Stanescu

Thank you Maya! :-)

June 11, 2012 07:21 PM
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Rishabh Roy

Skype is just continuously saying "sign in in progress". please help

June 29, 2012 01:04 PM
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Maya Shoval
Soluto Support

Hi Rishabh - that's a problem on our end, we're working to resolve it. Should be resolve later today. 

Regards,
Maya 

July 01, 2012 03:33 PM
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Tim McClintock

I am also having an issue where it is saying "Install & Sign In" but doesn't get any further.

July 10, 2012 07:16 PM
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Maya Shoval
Soluto Support

Hi Tim, I checked your account and saw you've logged in to Skype on 2 PCs and it looks like both were successful. If that is not the case, or I misunderstood your request, please submit a private request (click the button on the top nav bar) and provide some additional details (PC name or URL, etc.). 

Thanks,
Maya 

July 11, 2012 12:26 PM
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Varaprasad

It was really awesome i love it...... 

August 18, 2012 05:35 PM
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Peter Dunn

Since updating Soluto, my Skype program is loaded from startup and I do not want it to do that.  I only start skype when I need it.  When checking the skype options the 'start when windows start' is not ticked but it still loads, is this something Soluto has done.  I checked through Soluto and cannot find how to turn skype off at startup.  Not happy that it has decided for me.  Can you advise please?

September 16, 2012 12:50 PM
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Maya Shoval
Soluto Support

Hi Peter, I checked your account and it looks like you've Delayed Skype, so it's starting a few minutes after the boot has completed. You can choose to "Remove from boot", that way it will not start on boot, but when you choose to start it: Open Soluto, go to the Background apps section, expand the  "Removed apps" and looks for Skype under the "Delayed apps". Select Skype then click "Remove from boot". 

Regards,
Maya 

September 19, 2012 11:59 AM
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Kuno Genoni

Maya,

I have Skype an used it for eight years or so. I have my settings so that I turn on Skype, when I wish o use it. This way I do not receive annoying calls when I have to work on something. Then as i wish I boot up Skype to see if there is anyone on-line that I wish to contact or those who have rung.

My concern is that Soluto has interfered with my method of working. Has it in any way at all?

KG

December 28, 2012 05:05 PM
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Maya Shoval
Soluto Support

Hi Kuno, sorry for the delayed response - Soluto would not interfere with your Skype settings. However, if you decide to setup Skype via Soluto, we assume that you'd like to automatically log in to Skype, and do that for you. 

I checked your account, and you haven't set up Skype with Soluto, so your settings was remain the same. 

December 31, 2012 08:08 PM
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Ark-kun

I have two PCs with Skype installed (versions 5 and 6 and shown my the "Background apps section"), but Soluto doesn't recognize this and shows the "Set up Skype" widget and doesn't allow me to update the Skype installations.

January 03, 2013 08:13 PM
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Mitchell Hellman

I installed Soluto on Jan 5 2013 and I installed Skype today (Jan 6). While I am able to connect to Skype using the Skype software, I have been continuously receiving the "sign in in progress" message. I am not sure that my Soluto has *ever* successfully connected to Skype. Can you take a peek and let me know the status of my Soluto account (and suggest next steps)?

Thanks!

January 07, 2013 03:09 AM
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Maya Shoval
Soluto Support

@Mitchell - I saw you opened a support request for this issue, I'll reply to your request a little later. 

@Ark - I checked your account and while you have Skype installed on 2 of your PCs, it is not set up to automatically log in with a username and password, so Soluto offers you to set it up. We do not offer updates to Skype at the moment, only the option to set it up. Let me know if you have any questions.

January 08, 2013 12:40 PM
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J Arlo

I have not been able to call or receive a skype call for 2 days, but the chat function works.  I believe everything is up-to-date.  Any ideas?

January 12, 2013 08:58 AM
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Maya Shoval
Soluto Support

Sorry J, we provide product support for Soluto related issues. I suggest you post this on Skype's support forums: 

http://community.skype.com/t5/English/ct-p/English

January 14, 2013 05:57 PM
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rich melluish

I dont want skype to load automatically - how can I remove it? at the moment it is in my 'Apps' list along with drop box - there is no option to remove or delay... Thanks

February 12, 2013 12:13 AM
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Maya Shoval
Soluto Support

Hi Rich - the Apps section lets you configure, install or updates apps (such as Skype and Dropbox). You should look in the "Background apps" section in order to remove Skype from boot. I checked your account and it looks like you've removed Skype from boot, so it shouldn't be starting up. 

If it is still starting up - please submit a private request (top nav bar) or email us at support@soluto.com and include the local data files from your PC (follow this guide).

February 12, 2013 03:40 PM
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Roka

Hi Maya,

the app runs very well, but I use Skype very seldom, so I want to shut off the autostart. I can´t find a way to remove or shut off the automatic login to skype. Can you help me?

February 27, 2013 05:39 PM
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Maya Shoval
Soluto Support

Hi Roka, you can hit "Sign out" and Soluto would not log you in to Skype: 

skypesignout.PNG

You've previously opened a support request about Skype, and the findings were that Skype was setup to start delayed, I would suggest moving it to the "Removed from boot" section, that way Skype would not start up on boot.

February 27, 2013 05:56 PM
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Roka

Thanks a lot for that fast and good answer.

Soluto is a great help for me and now the support ist the same  :-)

February 27, 2013 09:47 PM
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