Forums & Knowledge Base/How to use Soluto?/Frequently Asked Questions

Payments and Billing FAQs

Maya Shoval
posted this on February 27, 2012 06:14 PM

Hello!

If you have any questions or problems regarding billing or payment for your Soluto for Business subscription, please contact us at payments@soluto.com

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Please do not send your credit card details via email.

 Frequently Asked Questions: 

  • When will my next payment take place?
    Payments are made at the beginning of each billing period for the upcoming month. You will be billed on the same day of every month based on the date of your first purchase.
     
  • I’ve already purchased Soluto for Business, but now I want more. What should I do?
    Please contact us at payments@soluto.com and we'll help you out with the right plan for you.
     
  • I have a problem with my subscription, what should I do?
    If you require assistance, please contact our Business Support team at business_support@soluto.com. If you have questions regarding the subscription, features or you would like more PC slots, please contact us at business@soluto.com.
     
  • I want to cancel my subscription, what should I do?
    Please contact us at payments@soluto.com and we'll cancel your subscription.
     
  • What happens if I uninstall Soluto? Do I get that slot back?
    Yes. If you uninstall Soluto and free up a PC slot you will get that slot back so you can support another PC.
     
  • What will I see on my credit card statement?
    G2S and PayPal are the authorized e-commerce merchant for Soluto. The transaction will appear as G2S*Soluto or PayPal on your credit card statement.
     
  • Can I buy with a Bank transfer, can I buy with a Debit card?
    No. At the moment we accept credit cards only. 
     
  • I keep getting an error, what should I do?
    Please contact us at payments@soluto.com and include a screenshot of the error, and we'd be happy to help out.
     
  • Can I get a hard copy receipt?
    If you need a hard copy receipt, please contact us at payments@soluto.com and we'll send one your way.
 
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