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Background Apps

Ronald Chediak
asked this on March 23, 2012 10:00 PM

I have rebooted twice, but it still says that once the PC reboots then I can decide which apps run when it boots.   What am I doing wrong?

 

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Matthew Barrett

Are you having the same problem as me (see https://support.soluto.com/requests/15873)? If so, I found a bit of a messy workaround. You can run open up a command prompt, and type:

"C:\Program Files\Soluto\soluto.exe" /userinit 

You should substitute whatever is the path to you soluto.exe application though.  This should run soluto and discover all your boot applications.

Good luck!

Matt

April 03, 2012 08:35 AM
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Maya Shoval
Soluto Support

Matthew, requests are private, so apart from you (and us) no one can view them. 

Ronald - you have an open request #15655 which you haven't replied to.

This issue could result from a failed installation, Soluto not running properly, or if you're using a non-admin account. 

Regards,
Maya 

April 03, 2012 05:05 PM
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Carole James

I'm having this problem.... I was frustrated with Soluto & rashly uninstalled, since reinstalling, I've had nothing but problems.  I believe it's an admin issue, but how do I get back to my admin account??

June 18, 2012 04:04 PM
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Maya Shoval
Soluto Support

Hi Carole, I checked our server side and we do not detect that a boot has taken place. If you have multiple user accounts and installed Soluto on a non-admin account, that could explain that. To resolve the issue, please uninstall Soluto then get a fresh installer from your dashboard at Soluto.com and install it under the admin account. 

Keep us updated, 
Maya 

June 18, 2012 04:51 PM
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Carole James

How do I know when I am in the admin account?  I have a screen that says "My PCs" & "Download on this PC"

June 18, 2012 05:03 PM
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Carole James

It also says that I have 2 slots in use.  I've invited my mom, who's accepted & my dad & son who have not.  Is that second slot my admin account?  I don't know how to get to it.......

June 18, 2012 05:11 PM
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Maya Shoval
Soluto Support

Hi Carloe, the admin account is the actual user account on your PC. If you're not sure, then you're probably already using an administrator account on your PC. In regards to slots, each invitation takes up a slot - in your case you have 1 active PC, 2 pending invites (one under "My PCs" and one under "People I help") plus 1 dad invitation which we're giving out free for father's day - for a total of 3 slots in use. 

Maya

June 18, 2012 05:35 PM
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Carole James

So if I count my PC, son's, mom's & dad's..... that's 4.  I'm so confused :oj  Do you not count my active PC?

June 18, 2012 05:40 PM
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Carole James

I've reinstalled (again!) on my PC, but am getting the same message after rebooting.  

"Once the PC reboots, you can
decide which apps run automatically in boot"

June 18, 2012 05:58 PM
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Maya Shoval
Soluto Support

Hi Carole your dad's PC is free since we're running a Father's day campaign :)

Lets take this offline - please go to your offline ticket (#16987) and send us the local data from your PC (follow this how-to guide)

June 18, 2012 06:09 PM
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Fiona Xue

I am also having the same issue as Carole. I am on the only user on my laptop, and have restarted my computer twice and received no background app/bootup information. Can you help, Maya?

June 19, 2012 09:35 AM
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Fiona Xue

Also, my computer crashed recently, as it has been for a while because of some bugcode usb error, while Soluto was running, and soluto did not detect it. Do you know why that is? Sorry for the rather vague questions. 

June 19, 2012 09:36 AM
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Maya Shoval
Soluto Support

Hi Fiona, I just checked your account and the background apps are available for you. It sometimes take a few minutes after the boot for the sync process to complete. 

In regards to the PC crashes, at the moment we only detect application crashes (for example, when Word crashes) and not complete PC crashes, but we are planning to delve into that in the future. 

Regards,
Maya 

June 19, 2012 11:42 AM
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CYNTHIA SPANHEL

I have rebooted twice, and it still does not recognize my background apps.  This is the main reason I installed Soluto.    A very promising program, IF it worked.  Please advise.

July 10, 2012 05:52 PM
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CYNTHIA SPANHEL

After 3-4 hours (and 3 reboots), it is recognizing my background apps.  I think I'm going to love this program.  There is a real need for it. 

July 10, 2012 09:45 PM
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Maya Shoval
Soluto Support

Thank you for the update Cynthia, we'll investigate why the synchronization process took so long, as it should not take more than a few minutes. 

Best regards,
Maya 

July 11, 2012 12:30 PM
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Wardell Castles

Same problem here that others are having.  Keeps saying background apps will appear on next reboot.  Uninstalling now.   It may be free, but not worth the trouble.

July 14, 2012 05:21 AM
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CYNTHIA SPANHEL

In my case, it took up to a day for the background apps to show up.  I'm now using it on two computers, and I really like it, though I wish the bank of recognized apps was larger. 

July 14, 2012 05:29 AM
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Maya Shoval
Soluto Support

We're sorry to hear that you've uninstall Wardell, it usually doesn't take more than 10 minutes (post-boot) for the background apps to sync with the servers, but it sometimes takes a little longer than that. We're working to improve the synchronization times. 

Regards,
Maya 

July 15, 2012 06:05 PM
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Henry Theuerkauf

Like other users I have yet to see results of background apps (after restarts and long fruitless waiting periods).  Anything I can do on my end (PC)?

November 04, 2012 03:44 PM
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Maya Shoval
Soluto Support
Check Answer

If you're suffering from this issue, please submit a support request or email us at support@soluto.com and include the local data files from your PC (follow this how-to guide) and an Event Viewer report, if you're using Windows Vista or up (how-to guide). 

Thanks!

November 04, 2012 04:21 PM
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